We’re here to help with any questions, concerns, or feedback you may have. Please fill out the form below, and our customer service team will get back to you as soon as possible.
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FREQUENTLY ASKED QUESTIONS
All Valeriz products are developed in partnership with dermatologists and chemists. They are formulated and suitable for all skin types :) Full ingredient lists are available on each product page and for any concerns, we recommend conducting a patch test or sharing our ingredient list with your healthcare provider before usage.
Yes. All Valeriz products are vegan, cruelty-free, and certified by Leaping Bunny & PETA.
Contact us(please include your order number) within 21 days of receiving your order, and we'll help you out ASAP with any returns and additional questions.
To return an order placed with Sephora or MECCA, please reach out to the retailer directly for further support.
We process and ship orders Monday through Friday, excluding holidays. Orders typically take 1–3 business days to ship, including express delivery. During periods of high volume, shipping may take 4–5 business days. The estimated processing times for your order will be displayed at checkout when you select your shipping method.
You will receive a notification and tracking number via email once your order ships. Please note it may take a few hours for tracking updates to appear after a label has been created, depending on the carrier.
Delivery Estimates:
United States: Orders usually arrive within 3–4 business days (excluding processing), sometimes sooner. Deliveries to Alaska, Hawaii, US Territories, and APO/FPO addresses may take 5–7 business days.
Canada: Most provinces receive orders within 5–9 business days (excluding processing), though some provinces may take longer. Check our Canada-specific shipping FAQ for more details.
United Kingdom: Orders generally arrive within 1–3 business days (excluding processing), depending on the country. Some products may ship from the US, which can take 5–7 business days. Transit times are displayed at checkout.
Europe: Most orders arrive within 5–12 business days (excluding processing). Select products may ship from the US, arriving in 9–13 business days. Check our EU-specific FAQ for country-specific estimates.
Australia & New Zealand: Orders typically arrive within 6–12 business days (excluding processing), depending on the region.
Please note, Valeriz Beauty is not responsible for carrier delays. We carefully partner with trusted carriers to ensure your order arrives safely and as quickly as possible.
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